Lowe's Home Improvement

randy baker a month ago

Don't special order or have install...I did counter tops and the installers, were less than par and would not install...after purchasing everything prepping taking time off...my counter was 1/4 off level was the reason, you would think they could have adjusted that or tryed to sell me new base cabinets...it was a no wand walked out.....they wanted to charge me for inspection....with much to do lowes made it right but I had to spend more money 1k to get my install feed back! I do thank brian for helping...lowes policies was the issues

Alexander 2 months ago

I had an incredibly frustrating experience at this Lowe’s tonight. After working all day on post since 0500, I stopped by Lowe’s specifically to purchase plants and mulch so I could get everything planted first thing tomorrow morning. I was shopping the outdoor garden center around 7:50 PM when an employee locked the garden center gate, therefore having to walk all the way around to the front of the store, enter through the main entrance, and then walk all the way back to the indoor garden center just to continue shopping. I intended to purchase several plants and six to eight bags of mulch. Since my vehicle was parked outside the garden center gate, I would have had to push the bags of mulch and all of the plants through the indoor garden center, across the front of the store to check out, and then all the way back to my vehicle. To make matters worse, when I went to get the mulch, the entire mulch area was roped off restricting access. By this point I was over it all and left the cart full of plants. After I left, I called the store to confirm the garden center’s hours. The employee told me the garden center closes at 9:00 PM. I then asked why it had been locked around 7:50 PM

Ta J 3 months ago

All I can say is, this place sucks went there this evening. Couldn't find one person to help us. Nobody knew where anything was when we did find one person to ask that looked like somebody that was in high school we even asked for a manager. They said there was no manager. We were just trying to order some window shutters. They said we had to come back tomorrow. When a manager was available, that specializes in ordering stuff. So disappointing, whoever runs this place needs to be fired. Horrible customer service, horrible, horrible, horrible. And the one person we did ask was very rude her name started with the letter Y and don't come back on here. And say we strive to do better, you need to do better to begin with😬😬 you lost our business

Masuo Jacolyin 4 months ago

I really enjoy coming here whenever I have a project to work on around the house. The aisles are always well-stocked and I can usually find exactly what I need without any trouble. The staff members I have encountered are quite helpful and don't mind taking a moment to point me in the right direction. It is definitely my go-to spot for getting home repairs done quickly and easily. Lowe's Home Improvement

Cody Spikes Edited 6 months ago

Look, mistakes happen from time to time. But this one is worthy of attention. My wife ordered 20 bags of rubber mulch we received it the same day, no issues. She realized she needed more 30 more bags on Wednesday 4/8/2026, for delivery Thursday 4/9/2026 by 3:00PM. Email came through around 1:30 or so stating that our order was picked up and was on the way to be delivered by 3:00pm. Nothing came, we called and they said we would receive it by 8:00pm…. Nothing, another phone call and the delivery company said the driver got stuck in traffic! Traffic in Lawton Oklahoma…. Not that much! and it would be delivered by 8:00am Friday morning….nothing, we have called the delivery company and no return calls, called the store several times and no one called us back. Called today Saturday and the lady stated that she couldn’t get the manager to answer. But they sure did take the money for the mulch, I didn’t choose the delivery company Lowe’s did. Yes you. Everything in our garage is blue, Lowe’s is always where we go, but this is completely 100% dropping the ball on a dedicated customer, or what use to be a dedicated customer. This is completely not my wife’s fault. She has cancelled the lan